Please follow the steps below if ALL your channels are freezing.
**PLEASE NOTE: If you attempt to use the app on more devices than you are subscribed for at the same time, the channels will freeze. For example, if you have a 1 device connection plan and you attempt to watch a 2nd device at the same time, the connections will freeze and reload the channels.**
1.) Test your Internet Speed. Here are the steps to test your speed. If you pass the speed test (Speed is higher than 100 MBPS), proceed to Step 2. If your speed is less than 50 MBPS, please call your Internet service provider to help improve your speed.
2.) Reboot your Fire TV or Android TV device by unplugging the power adapter.
3.) Reboot your network equipment (WiFi Router and Modem) by unplugging the power for 1 minute and plugging back in.
4.) Use the download and install the TV Kings Surf Shark VPN software. Email INFO@TV-KINGS.com to receive username and password.
5.) Change your WiFi to connect to your 5G network. To avoid interference with nearby devices.
If you experience buffering, click off the channel, and go back to the same channel, most of the time, that will eliminate the need to buffer.
5.) If your wireless signal is low coming to the device, directly connect to your router using a LAN (Ethernet) cable or to a power line adapter. If not possible, try moving the device closer to the WiFi router.
If the problem continues after following the steps above, you can open a ticket or email us at email@example.com
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